1 jobs found

ROLE AND RESPONSIBILITIES - Build positive relationships with drivers to best maximize retention levels, increase on time delivery percentages and achieve top-tier customer service. - Manage high volume of calls from owner operator, lease purchase, and/or company drivers and prioritize calls. - Communicate effectively and regularly with customers on issues, delays, etc. - Receive and dispatch orders for pick-up and delivery. - Enter data in computer system and maintain logs and records of calls, activities and other information. - Ensure full compliance with administrative policies and federal and state regulatory compliance to mitigate safety risks and improve efficiency. - Work one on one with the safety department on driver accidents, etc. - Keep accurate details on drivers’ trailers, current trailer, dropped trailer, etc. - Issue advances and comchecks to drivers. - Report OSD to CSRs and/or claims department. - Update precise in and out times at shippers and...