Dec 17, 2025
Customer Support Engineer Who You Are: You have 4+ years of customer service or technical support experience and are ready to take the next step in your career with a hyper-growth, fast-paced SaaS company thats transforming the mortgage industry. Youre motivated by solving complex customer challenges, thrive in collaborative environments, and are eager to deepen your technical expertise. Youre looking for a role where you can make an immediate impact while developing into a senior position in the near future. Does this sound like you? If so, keep reading and apply today! What Youll Do: Resolve customer inquiries thoughtfully and efficiently across multiple channels (email, chat, phone), ensuring each interaction reflects empathy, clarity, and professionalism. Triage and troubleshoot incoming requests to identify whether issues stem from user error, product defects, configuration, or training opportunities. Collaborate cross-functionally with Engineering, Product, and...
PollyEx
Dallas, TX, USA