7 customer service jobs found in Jacksonville

Overview: Job Purpose The ICE Data Services Operations team offers technical expertise, customer service, and innovative tools to support global functions throughout the organization. Systems, Network, Trade Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.   In Global Business Operations (GBO), the primary purpose of this position is to research, analyze, interpret, transform, and present reference data for security and company‑level reference data for all global markets. GBO is responsible for maintaining reference data for millions of securities and companies, which is then incorporated into our clients’ workflows to make investments, clear and settle trades, manage portfolios, analyze risk, maintain security master files, create client statements, meet regulatory requirements, and more.   As a member of the Reference Data Operations team within GBO, you...

Overview: Job Purpose Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Works with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. This role is client facing and acts independently or as a member of a team responsible for providing technical support as well as support of ICE Mortgage Servicing Platform and associated networking and distributed server applications. Serves as a point of escalation for production and operational support and collaborates with the customer, online users, and product owners.     Responsibilities Assist other ICE departments by providing professional and industry expertise as needed Works directly with the client to identify and resolve operational issues, to...

Overview: ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types.  Client Support Specialists are responsible for answering client’s questions and managing/escalating production issues.     Job Purpose The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data.  The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.   Responsibilities Onboard and off-board clients for ICE Data Derivatives products and services Field client inquiries and requests received via email,...

Overview: Job Purpose Intercontinental Exchange (NYSE: ICE) is a Fortune 500 company that operates a leading network of global futures, equity and equity options exchanges, as well as global clearing and data services across financial and commodity markets. By putting the needs of our customers and global participants first, we are a high-growth company that started by bringing transparency and risk management to the global derivatives markets. We are scientists, engineers, strategists, and problem-solvers who continually create and improve technology that solves market structure challenges on behalf of the industry.   ICE Clear Credit is a credit default swap (CDS) clearinghouse regulated by the Commodity Futures Trading Commission as a Derivatives Clearing Organization and by the Securities and Exchange Commission as a Securities Clearing Agency. ICE Clear Credit is designated as a Systemically Important Financial Market Utility under Title VIII of the Dodd-Frank Act. ICE...

Overview: Job Purpose The Senior Technology Consultant plays a crucial role in implementing our ICE Business Intelligence (previously known as Actionable Intelligence Platform) Origination application for new clients. This position involves leading virtual and on-site consulting engagements, analyzing clients' current processes and system usage, and providing expert recommendations on data implementation, operational improvements, training needs, process reengineering, and system optimization. The consultant will serve as a key liaison between customers, users, and product owners, ensuring seamless communication and successful project outcomes.   Responsibilities Oversee consulting, configuration, and implementation engagements for ICE Business Intelligence (aka AIP - Actionable Intelligence Platform) application. Monitor, observe, and gather relevant data on clients' operations to provide comprehensive business and system application training. Perform in-depth problem...

Overview: Job Purpose The Acquisition Business Analyst is responsible for leading end‑to‑end data conversion efforts as part of customer loan acquisition projects. This role owns the analytical success of each conversion, from initial data discovery and mapping through testing, validation, and go‑live support.   The Business Analyst works closely with programmers, consultants, project managers, and client stakeholders and serves as the primary analytical and diagnostic lead, translating complex data into accurate mappings that convert appropriately into MSP. This role requires strong critical thinking, structured problem‑solving, and comfort working in ambiguity, often within tight timelines.   The Acquisition Business Analyst leads and owns the analytical execution of acquisition data conversion projects. This role is responsible for ensuring that converted data is accurate, complete, and functions correctly within MSP and related systems.   This is a hands‑on,...

Overview: Job Purpose   The ICE Mortgage Technology’s Professional Services Consultant will be responsible for driving the adoption, optimization, and deployment of our solutions.  Using their expertise and the organization’s best practices, the consultant will aid in the design, building, and delivery of the solution.  The consultant will also assist in developing business requirements, specifications, process flows, application design, and configuration, along with testing and deployment.  The ideal candidate will have three to five years' experience implementing software solutions.   Responsibilities Design, build and deliver solutions for customer’s critical business functions Adhere to and promote best practices and design guidelines Utilize ICE Mortgage Technology’s solutions automation to streamline customer processes Identify project issues and risks, then present alternatives and solutions to resolve them Recommend features and improvements to optimize and...