7 customer service jobs found in Atlanta

Overview: Job Purpose As a Lead Business Analyst supporting the ICE Clearing Technology team, you will be responsible for defining the functionality of ICE's post-trade and risk product and service offerings, principally in the futures and options markets. Serving as the primary liaison between stakeholders and a software-development team, you will lead and coordinate the translation of business needs into system requirements for large-scale development projects. This exciting role requires transforming complex business problems into precise implementable system requirements and owning the process front-to-back.   Responsibilities Work with business users across multiple business units to formulate reconciled requirements, workflows, and use case analysis for new enhancement requests Organize and run requirements gathering sessions, reviews and issue resolution involving multiple stakeholders and time zones. Reconcile conflicting requirements with...

Overview: Job Purpose This position requires an ideal candidate to perform a variety of purchasing functions related to the defined Procurement process in compliance with the company’s Procurement policy.  This includes but is not limited to creation of purchase requisitions and purchase orders, addressing invoice inquiries as well as supporting employees across the globe in the Procurement process.    Responsibilities Assist employees across the company in understanding the Procurement process and navigating applicable tools Work closely with suppliers to obtain quotes and negotiate pricing while meeting the business needs of internal users Submit purchase requisitions and process purchase orders as necessary Work closely with internal users to make sure that receipts for goods are posted in the system in a timely manner Work closely with suppliers, internal users and the Accounts Payable team to ensure that all invoice hold escalations are resolved in a timely manner...

Overview: Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.   Beyond your day-to-day responsibilities, you’ll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.   The Weather Data Analyst Intern will support data analysis projects related to weather products and their impact on business applications.   Responsibilities Collaborate with meteorologists, data scientists, and financial engineers to explore innovative meteorological research, including AI and statistical modeling Contribute to research and analytics teams to enhance processes supporting...

Overview: Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.   Beyond your day-to-day responsibilities, you’ll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. The Cybersecurity Automation Intern will assist with automation processes in the security departments.    Responsibilities Deliver high-quality, tested, and secure code using diverse architectures, tools, and frameworks to automate internal processes Design and develop dashboards, reports, and analytics that provide actionable insights into security risks and emerging threats Enhance and innovate...

Overview: Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.   Beyond your day-to-day responsibilities, you’ll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.   The Trade Operations and Market Supervision Intern will support initiatives to enhance price controls in response to market dynamics, while gaining experience in customer engagement and operational efficiency efforts.    Responsibilities Review and update procedures while analyzing market data to support operational improvements Contribute to process optimization efforts that enhance...

Overview: Job Purpose ICE Bonds is a leading provider of electronic fixed income trading solutions that provides firms with access to centralized liquidity and automated, cost-efficient trade execution services. From inventory and order management to back office and clearing, our product suite easily integrates with existing systems. Fully automated and STP-enabled, it allows systems to connect across the life of the trade to streamline processes and regulatory reporting.    Comprised of three leading fixed income electronic trading platforms, which include BondPoint, TMC and Creditex, ICE Bonds allows clients to view and execute transactions in a broad array of fixed income products through a suite of execution protocols, including: Corporate Bonds Municipals Bonds Structured Notes Agencies Treasuries CDs Emerging Markets We are seeking a candidate for a new role within the product team that will have a focus on supporting clients leveraging our customized...

Overview: Job Purpose As Director or Senior Director for our Digital Consumer Interface Platform (ICE’s Customer Acquisition Suite which includes Mortgage Point of Sale, CRM and Lead Management Systems) solution, you will drive the vision, strategy, and go-to-market approach for ICE’s flagship household engagement platform native to the market’s leading loan origination system, Encompass. You’ll work closely with cross-functional teams across Product, Sales, Engineering, Marketing, Finance and Client Success to deliver innovative experiences that improve borrower engagement and increase pull through rates and efficiency for lenders.   Responsibilities Strategic Vision & Roadmap Define and evolve the long-term product strategy for our mortgage ICE Customer Acquisition Suite (ICAS) to meet market demand, regulatory changes, and customer needs.  Near term focus will be driving POS enhancements and increased integration into Encompass based workflow. Market and Customer...