7 customer service agent jobs found

Role Overview: The Senior Director, Customer Service is responsible for defining and building the future of Brother’s service operations across the Americas. In addition to driving quality and efficiency in current operations, this leader works to transform the team from being a troubleshooting group into being a strategic customer care team within Brother’s Customer Experience Center (CXC), generating significant contributions to customer experience, loyalty, and sales. Acting as a visionary leader for customer service, this role develops a clear future vision, timeline, and strategic plan of action for what customer service in the Americas should truly look like — establishing a unified, best-in-class service model across domestic operations as well as several subsidiaries in North & South America. This position leads both on-shore and off-shore support services teams, drives the direction and growth of Brother’s support portfolio, and implements new tactics, processes, and...

What You'll Do: We’re looking for a Director of Enterprise Architecture to lead our Retirement and Income Solutions team. In this role, you’ll play a critical leadership role in defining and evolving the technology strategy and architectural vision for our suite of retirement and income products and services, including 401(k), annuities, pension plans, PCS, Bank and PRT. You will work across business, product, and technology teams to develop architecture blueprints and roadmaps that modernize our technology ecosystem, enable our digital transformation, and ensure our solutions are scalable, secure, and compliant with industry regulations! Key Responsibilities: Architectural Strategy: Define and lead the enterprise architecture strategy for the retirement solutions portfolio, aligning technical decisions with long-term business goals. AI & Emerging Technology: Identify, evaluate, and drive AI opportunities to inform and evolve scalable, adaptive enterprise IT...

Overview: Position Summary: Insight Global seeks a strategic, data-driven, people-focused leader, process change agent, and curious individual to oversee our Cash Applications and Accounts Receivable operations. This role is critical to optimizing our Order-to-Cash process, reducing unapplied cash balances, and driving operational excellence across a high-volume, fast-paced staffing organization.   The ideal candidate will bring deep experience in managing AR operations within environments that rely heavily on Vendor Management Systems (VMS). These platforms, while essential for client engagement and billing workflows, often introduce complexities such as delayed invoice approvals, fragmented remittance data, and inconsistent payment cycles. Experience navigating these challenges is highly desirable.   This leader must embody Insight Global’s Shared Values: - Everyone Matters – Lead with empathy and inclusivity. - We Take Care of Each Other – Foster a supportive team...

Role Overview: The Senior Director, Platform Engineering, is responsible for providing executive leadership and strategic direction for Brother’s Americas IT platform engineering function and teams. The incumbent will drive continuous improvement initiatives, oversee platform engineering operations, and lead transformation strategies to ensure the optimal performance and scalability of our technology platforms while fostering innovation and growth.   This critical leadership role is responsible for overseeing our application build and operations, including capacity planning, forecasting, demand planning, resource and skill development, and software/resource procurement. The role will also partner closely with business stakeholders, the IT Business Transformation Program, Architecture, Business Engagement, and IT Services/Cyber Security teams to ensure the timely and cost-effective delivery, management, and continuous improvement of applications for our customers. Duties &...

Overview: The Director of Patient Access Services is responsible for the management of the system's Patient Access Services processes, policies and procedures to ensure Patient Access functions are performed accurately and timely to support accurate patient identification, optimal reimbursement and patient satisfaction for services rendered by all Carle hospitals, providers, and advanced practice providers.   Scope of direct operating responsibility includes all Hospital admitting and registration services including scheduling, pre-registration, registration, financial clearance, as well as intake and checkout functions with the ambulatory and acute services. Serves as a change agent in a constantly changing and growing system and drives process and system improvements supporting the change and growth.     Responsibilities: Leads and directs the Patient Access Services division through reporting Managers and Directors with guidance from the Vice President, Revenue Cycle...

Associate Director, Supply Chain Planning & Procurement More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives. We have built a state-of-the-art, 100,000-square-foot manufacturing facility in Sacramento, CA (7910 Metro Air Pkwy) to ensure the consistent and reliable delivery of our high-precision cell therapy products. This site is essential to advancing our clinical...

Overview: Supply Chain Facilities Director:  The Supply Chain Facilities Director manages and administers all operations of a Logistics Center to ensure the most cost efficient and timely distribution of merchandise consistent with Company standards of service to attain divisional sales and profit objectives.    Primary Responsibilities:  • Manages the administration, operations, service and staffing for the Logistics Center to ensure efficient, accurate and timely shipments to customers and stores.  • Coordinates all activities of the Logistics Center, effectively communicates the Company’s objectives, and presents operational issues to Supply Chain management. • Manages and evaluates the quality of service provided by the Center through review and analysis of data and reports to ensure high service standards and operating efficiencies. • Directs the Team on activities and processes that enable our strategy of Customer First Service ensuring that merchandise is...