2 jobs found in Memphis, TN

About Us : Signature HealthCARE of Memphis is a 140-bed facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change the landscape of long-term care forever. Through education and empowerment, we earn the trust of every resident, family member, and the community we serve. About Signature : Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions. We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report , we take pride in fostering...

Role Overview: The Senior Director, Customer Service is responsible for defining and building the future of Brother’s service operations across the Americas. In addition to driving quality and efficiency in current operations, this leader works to transform the team from being a troubleshooting group into being a strategic customer care team within Brother’s Customer Experience Center (CXC), generating significant contributions to customer experience, loyalty, and sales. Acting as a visionary leader for customer service, this role develops a clear future vision, timeline, and strategic plan of action for what customer service in the Americas should truly look like — establishing a unified, best-in-class service model across domestic operations as well as several subsidiaries in North & South America. This position leads both on-shore and off-shore support services teams, drives the direction and growth of Brother’s support portfolio, and implements new tactics, processes, and...