1 jobs found in St. Louis

Manager, RxCompass/Variable Copay Operations  -  REMOTE Role and Responsibilities The RxCompass and Variable Copay Operations Manager reports to the Associate Director of RxCompass and Variable Copay Operations and is responsible for overseeing frontline service delivery across RxCompass and Variable Copay programs. This role manages Supervisors who oversee Associate Care Navigators, PAP Navigators, and Care Coordinators to ensure performance excellence, SLA adherence, queue integrity, and high-quality member support.  The following objectives further define the key job functions with a special focus on the following:   OPERATIONAL PERFORMANCE MANAGEMENT Oversee daily operational performance across RxCompass and Variable Copay teams.Ensure Supervisors actively manage queue volumes, turnaround times, and service levels.Monitor KPIs including SLA adherence, productivity, quality scores, call/ticket metrics, and escalation trends.Conduct daily and weekly operational...