1 jobs found in Rancho Palos Verdes

Overview: The Assistant Spa Director supports the overall leadership, financial performance, and day-to-day operations of the Spa & Wellness operation. This role partners closely with the Spa Director to ensure exceptional guest experience, strong team engagement, operational excellence, and achievement of revenue and profitability goals. The Assistant Spa Director acts as a visible leader on the floor, providing coaching, accountability, and hands-on operational support while helping to drive strategic initiatives across spa, fitness, and retail. Responsibilities: Operations & Guest Experience Support daily spa operations, ensuring seamless service delivery across all guest touchpoints Actively resolve guest concerns and recovery opportunities with professionalism and empathy Ensure adherence to Forbes/LQA standards, brand standards, and internal SOPs Maintain a strong presence on the floor during peak periods, weekends, and special events...