2 jobs found

Overview: The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager. Responsibilities: Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner Processes and inputs all customer orders Produces stock reports to check for product availability Produces all related paperwork and necessary information required for customer work orders Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary Provides follow up...

Customer Experience Supervisor Customer Experience Supervisor Opportunity Summary: Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction. Job Duties: Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service. Open and close work orders in a timely manner. Research vehicle recalls, services, and repair information with manufacturers' websites. Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner. Work Experience and Qualifications: 3+ years' experience with heavy-duty dealership and/or...