2 team manager jobs found

IT Program Manager Who We’re Looking For (Position Overview): The Program Manager is responsible for overall leadership, management, and successful execution of the IT End User Support Services contract. The Program Manager serves as the primary point of contact with the Government and is accountable for technical performance, cost, schedule, staffing, and compliance across all contract requirements. This role provides strategic direction and operational oversight to ensure reliable, secure, and responsive IT support services that meet Service Level Agreements (SLAs), customer expectations, and federal standards. What Your Day-To-Day Looks Like (Position Responsibilities): Serve as the single point of accountability for all aspects of contract performance, including service delivery, staffing, financial management, and compliance. Act as the primary interface with Government stakeholders, including the COR, providing regular communication, briefings, and issue resolution....

Deputy Program Manager Who We're Looking For (Position Overview): The Deputy Program Manager supports the Program Manager in the daytoday execution of a largescale federal IT enduser support contract. The DPM is responsible for operational leadership across service desk and desktop support functions, ensuring consistent service delivery, Service Level Agreement (SLA) performance, and customer satisfaction. The DPM serves as the alternate point of contact to the Government and assumes full program leadership responsibilities in the absence of the Program Manager. Key Responsibilities What your Day-To-Day Looks Like (Position Responsibilities) Support the Program Manager in overall contract execution, operational planning, and performance management. Provide direct oversight of daily IT enduser support operations, including Tier 1 and Tier 2 service desk and desktop support activities. Manage the incident and service request queue within the Governmentapproved IT Service...