1 senior psr jobs found

New York City's Largest Dermatology Practice We're a full-service dermatology practice with 50+ locations across Manhattan, Brooklyn, Queens and Long Island. Now Delaware and Philly too! The Customer Service Representative (CSR) provides superior customer service while resolving inbound billing inquiries related to dermatology services. The role handles inquiries via phone, email, and EMR-tasked billing requests, assists patients with billing questions, and ensures accurate interpretation of Explanation of Benefits (EOBs), payment postings, and claim denials. The CSR collaborates with the Revenue Cycle team and Ops team to support timely resolution, maintain high patient satisfaction, and improve financial outcomes for the dermatology practice. Key Responsibilities: · Manage inbound and outbound inquiries related to dermatology billing via phone, secure email, and EMR-tasked messaging. · Respond to patient calls and inquiries regarding charges, balances,...