Apr 26, 2026
$45,000 - $60,000 yearly
Customer Service Representative (Home Solutions Advisor Office/Sales Support) Customer Service Representative Home Solutions Advisor and Office Support
Job Overview
Company: Nichols Electric & Plumbing. Salary/Pay Rate: $45,000 $60,000 per year plus performance-based bonuses. Location: Rochester, NY. Job/Employment Type: Full Time. Schedule: Monday Friday (8:00 AM 4:00 PM or 9:00 AM 5:00 PM) with rotating after-hours coverage. Mandatory Licenses & Certifications: None Required.
The Opportunity
You will serve as the essential first point of contact for our clients, acting as the face and voice of a trusted community brand. This role allows you to drive operational excellence by bridging the gap between customer needs and technical solutions.
How You Will Make an Impact
Provide professional and empathetic support as the primary contact via phone, email, and messaging. Direct technician dispatch and optimize daily scheduling...
Nichols Electrical Contracting Inc
Rochester, NY