May 01, 2026
Description:
Job Summary: The Operations Assistant supports the daily operations to ensure timely and efficient customer care. This role is responsible for creating service and repair quotes, entering and managing service orders in Acumatica, recording technician dispatch scheduling, and serving as a point of contact for customers requesting repairs or service support. The ideal candidate is organized, customer-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Supervisory Responsibilities: None Duties/Responsibilities: Create accurate service and repair quotes for customers based on Service/Operations Manager direction, technician recommendations, and service needs. Enter service orders, customer information, and job details into Acumatica. Assign dispatch schedules to field service technicians in Acumatica. Serve as backup to Customer Service Representatives to answer incoming phone calls related to service requests,...
AutoTech Solutions LLC
Charlotte, NC