2 manager it service desk jobs found

Overview:   JOB SUMMARY:   Provide s  technical support to clients  by  troubleshooting  applications, systems access,  hardware,  software,  and network related issues .  I dentif ies  and  resolve s complex issues  or escalate s  issues  to  the End User Support Technician  Tier  4  or the Technical Account Manager .   Documents and monitors  service requests  to ensure that the  issue  resolution meets or exceeds the service level standard  for owned tickets as well as tickets owned by Tier 1 and 2 technicians .    Provide s  training  and coaching and   acts as  an escalation point for Tier 1  and 2  Support Technicians .  Provide s onsite technical support for clients .   Responsibilities: ESSENTIAL FUNCTIONS :     Provides troubleshooting and resolution for  workstation , server, and communications  software and hardware  issues , including more advanced topics and situations....

Overview:   JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues . Utilize pre-defined call and ticket management procedures to identify , resolve , or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager .  Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical t opics to Tier 1 technicians . Provide onsite technical support to the client when requested by the Client Technology Manager . Responsibilities: ESSENTIAL FUNCTIONS:     Provide troubleshooting and resolution for workstation , server, and communications software and hardware issues   Open, update, track, and close tickets in the ticket management system with minimal...