14 manager it service desk jobs found

Overview: As an Operations Manager at Evergreen, you will be a key player in our core delivery team, driving operational excellence and ensuring seamless service delivery across various functions, including service desks, contact centers, and IT operations. Rooted in our values, you will help build and manage diverse, specialized teams that tackle our customers’ most challenging problems. Your role will be pivotal in fostering an inclusive and equitable work environment, promoting diversity, and ensuring that all team members feel valued and supported. Responsibilities: •Team Leadership & Management: Lead, mentor, and coach a team of Service Desk Analysts and Contact Center Analysts, fostering a culture of collaboration, continuous learning, and high performance. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs.•Service Operations: Monitor service desk performance, track key metrics (e.g., first call resolution...

Overview:   JOB SUMMARY:   Provide s  technical support to clients  by  troubleshooting  applications, systems access,  hardware,  software,  and network related issues .  I dentif ies  and  resolve s complex issues  or escalate s  issues  to  the End User Support Technician  Tier  4  or the Technical Account Manager .   Documents and monitors  service requests  to ensure that the  issue  resolution meets or exceeds the service level standard  for owned tickets as well as tickets owned by Tier 1 and 2 technicians .    Provide s  training  and coaching and   acts as  an escalation point for Tier 1  and 2  Support Technicians .  Provide s onsite technical support for clients .   Responsibilities: ESSENTIAL FUNCTIONS :     Provides troubleshooting and resolution for  workstation , server, and communications  software and hardware  issues , including more advanced topics and situations....

Overview:   Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.   JOB SUMMARY: Under the supervision of the IT Service Delivery Manager, the IT Intern will gain hands-on exposure to enterprise information technology operations. This internship will support the Information Technology Department and assist in desktop support activities, assisting in troubleshooting hardware and software issues, and may observe and assist with network and system administration tasks. This internship is designed as a structured learning opportunity.   Open to...

Overview:   JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues . Utilize pre-defined call and ticket management procedures to identify , resolve , or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager .  Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical t opics to Tier 1 technicians . Provide onsite technical support to the client when requested by the Client Technology Manager . Responsibilities: ESSENTIAL FUNCTIONS:     Provide troubleshooting and resolution for workstation , server, and communications software and hardware issues   Open, update, track, and close tickets in the ticket management system with minimal...

Why Seyfarth: At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you’ll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading. The Opportunity: As the User Support Manager, you will be responsible for the overall leadership and service delivery for the Service Desk to the firm’s attorneys and staff across all Seyfarth offices.  You will manage the coordination of communication and support between the user community and the Technology Services Group (TSG). The Day-To-Day: On any given day, you will: Intervene and/or troubleshoot unique customer situations as needed Monitor individual and group performance and reports service levels to all levels of management Acquire, maintain, and provide a forum for...

POSITION: Client Relations Representative   Location: St. Louis, Missouri FLSA Classification: Non-Exempt  Who We Are At Retirement Income Source , a Sound Income Group company, we empower clients through education-driven financial planning. Our seven-step process helps avoid common retirement pitfalls while aligning strategies with long-term goals. We believe peace of mind comes from understanding your options and making informed decisions with a trusted advisor. We foster a collaborative, performance-driven culture rooted in integrity, innovation, and service. If you’re enthusiastic about making a measurable impact in the financial services space, we invite you to grow with us. Position Summary The Client Relations Representative blends client service administration with inside sales and event coordination. As the first point of contact for clients and prospects, you will ensure a positive experience while driving appointment generation through events and warm...

   POSITION: Client Relations Representative   Location: San Antonio, Texas FLSA Classification: Non-Exempt  Who We Are At Retirement Income Source , a Sound Income Group company, we empower clients through education-driven financial planning. Our seven-step process helps avoid common retirement pitfalls while aligning strategies with long-term goals. We believe peace of mind comes from understanding your options and making informed decisions with a trusted advisor. We foster a collaborative, performance-driven culture rooted in integrity, innovation, and service. If you’re enthusiastic about making a measurable impact in the financial services space, we invite you to grow with us. Position Summary The Client Relations Representative blends client service administration with inside sales and event coordination. As the first point of contact for clients and prospects, you will ensure a positive experience while driving appointment generation through events and...

POSITION: Client Relations Representative   Location: Omaha, Nebraska FLSA Classification: Non-Exempt  Who We Are At Retirement Income Source , a Sound Income Group company, we empower clients through education-driven financial planning. Our seven-step process helps avoid common retirement pitfalls while aligning strategies with long-term goals. We believe peace of mind comes from understanding your options and making informed decisions with a trusted advisor. We foster a collaborative, performance-driven culture rooted in integrity, innovation, and service. If you’re enthusiastic about making a measurable impact in the financial services space, we invite you to grow with us. Position Summary The Client Relations Representative blends client service administration with inside sales and event coordination. As the first point of contact for clients and prospects, you will ensure a positive experience while driving appointment generation through events and warm lead...

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too. Service Desk Analyst Onsite - Chicago, IL We are looking for a bright, motivated, and detail-oriented Service Desk Analyst who can provide technical support to a demanding and diverse range of customers from different industries. What you’ll do: The Service Desk Analyst provides technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard server hardware, 3rd party vendor software applications and Active Directory knowledge. Troubleshooting and communication skills must be excellent. Patience to work with customers in real-time over the phone and...

Why Seyfarth: At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you’ll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading. The Opportunity: As a Technical Support Specialist you will provide concierge level technical support service to our professionals and staff either desk side, phone, email, or remotely. You will be responsible for analyzing and making decisions/judgements about technology challenges and problems, and will assist with identifying technology, training, and customer service improvements. You’ll also be responsible for building and maintaining positive and proactive service relationships within the Technology Services Group and with firm customers through project team...

JOB SUMMARY The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience. JOB FUNCTIONS Customer Service: Greets patients in a positive, helpful, and courteous manner. Answers and directs calls to appropriate personnel; takes messages as needed. Directs visitors and physician...

JOB SUMMARY The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience. JOB FUNCTIONS Customer Service: Greets patients in a positive, helpful, and courteous manner. Answers and directs calls to appropriate personnel; takes messages as needed. Directs visitors and physician...

JOB SUMMARY The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience. JOB FUNCTIONS Customer Service: Greets patients in a positive, helpful, and courteous manner. Answers and directs calls to appropriate personnel; takes messages as needed. Directs visitors and physician...

JOB SUMMARY The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience. JOB FUNCTIONS Customer Service: Greets patients in a positive, helpful, and courteous manner. Answers and directs calls to appropriate personnel; takes messages as needed. Directs visitors and physician...