11 management jobs found

ADO Field Trainer/Customer Service Representative US-MI-Novi Job ID: 2026-8595 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support ADO Novi Agent Development Office Overview ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all...

Agency Services Phone Support Representative US-MI-Lansing Job ID: 2026-8641 Type: Regular Full-Time # of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Agency Services Phone Support Representative Objective To prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Agency Services support team in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone and through daily document listings and activities reports. Responsibilities Agency Services Phone Support Representative Responsibilities Assist customers and...

Senior Commercial Service Center Representative US-MI-Lansing Job ID: 2026-8639 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Senior Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the...

Customer Service Representative - Traverse City, MI LAZ Parking - Hiring Customer Service Representatives inTraverse City, Michigan! Shifts: Full time and part time shifts available! The Spirit of the Position: The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. How do you know if this is the right job for you?! You are: Charismatic, full of energy, and happy to help in any way you can. Responsible is your middle name. You never disappoint because its not in your nature. Good under pressure. You dont fold and get overwhelmed easily. Proficient in basic computer skills in the parking revenue control system Able to work with minimal supervision Able to communicate professionally and effectively. Open to feedback, differing opinions and other points of view. Timely and demonstrates sense of urgency. Excellent teambuilding and interpersonal skills. A team player. What will I do? Greet...

P/C Digital Customer Service Specialist US-MI-Lansing Job ID: 2026-8637 Type: Regular Full-Time # of Openings: 3 Category: Customer Service/Support Farm Bureau Center Overview P/C Digital Customer Service Specialist Objective To be a proficient member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy, billing, and web-related questions and concerns from internal and external customers on all personal lines and commercial lines of business via e-mail, chat, and website. To provide proficient online service during standard business hours by responding to and taking ownership of all incoming chats and tickets from internal and external customers and members quickly and courteously. To proactively research and resolve policy and billing issues and online account technical grievances, while documenting...

ADO Field Trainer/Customer Service Representative US-MI-Troy Job ID: 2026-8556 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support ADO Troy Agent Development Office Overview ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all...

ADO Field Trainer/Customer Service Representative US-MI-Portage Job ID: 2026-8596 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support ADO Portage Agent Development Office Overview ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for...

Associate P/C Customer Service Specialist US-MI-Lansing Job ID: 2026-8638 Type: Regular Full-Time # of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website. To follow department standards of metrics tracked to ensure quality service. To preserve the Customer Service relationship, gather information and improve the overall service. Responsibilities Associate P/C Customer Service Specialist Responsibilities Provide timely assistance to existing and potential policyholders, agents, and...

Help Desk Level 2 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...

Help Desk Level 1 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...

Overview: The Call Center Specialist delivers exceptional customer service and builds relationships by handling inbound and/or outbound calls in a timely, professional, and courteous manner to support Covenant HealthCare communication and physician answering services . The Call Center Specialist initiates emergency notification procedures and provides after hour critical issue support by managing communications with key staff in various departments. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Customer Interaction & Support Answer high volume of inbound calls from patients, caregivers, and healthcare providers in a courteous, empathetic manner. Take calls and messages for the IT Helpdesk Bio Med, Endoscopy, Hospital Medicine...