4 intern jobs found

Information Solutions Technician Job Summary: Responsible for ensuring continuity of voice and data services throughout NorthStar Care Community systems. Also responsible for support of the day-to-day operations of the company’s information systems by responding to users’ requests for assistance, installing hardware and software, and performing maintenance and repairs to server, computer, printer, voice, and networking equipment. Essential Functions: Responds to staff and partners through direct and phone requests for technical assistance. Assesses technical barriers or obstacles that are identified by the user. Recommends, coaches, and/or provides assistance and ensures properly functioning equipment and software usage, referring to the appropriate technical resource as needed. Routinely diagnoses hardware and software problems and replaces defective components. Schedules approved software installation/equipment upgrade as requested....

Customer Service Representative Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/ Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs. Experience, Education and Skills Two years of industrial repair and/or industrial distribution experience. 2+ years of customer service experience in a manufacturing or distribution environment. Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs. Demonstrate strong verbal and written...

Help Desk Level 2 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...

Help Desk Level 1 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...