4 government jobs found

IT Program Manager Who We’re Looking For (Position Overview): The Program Manager is responsible for overall leadership, management, and successful execution of the IT End User Support Services contract. The Program Manager serves as the primary point of contact with the Government and is accountable for technical performance, cost, schedule, staffing, and compliance across all contract requirements. This role provides strategic direction and operational oversight to ensure reliable, secure, and responsive IT support services that meet Service Level Agreements (SLAs), customer expectations, and federal standards. What Your Day-To-Day Looks Like (Position Responsibilities): Serve as the single point of accountability for all aspects of contract performance, including service delivery, staffing, financial management, and compliance. Act as the primary interface with Government stakeholders, including the COR, providing regular communication, briefings, and issue resolution....

Deputy Program Manager Who We're Looking For (Position Overview): The Deputy Program Manager supports the Program Manager in the daytoday execution of a largescale federal IT enduser support contract. The DPM is responsible for operational leadership across service desk and desktop support functions, ensuring consistent service delivery, Service Level Agreement (SLA) performance, and customer satisfaction. The DPM serves as the alternate point of contact to the Government and assumes full program leadership responsibilities in the absence of the Program Manager. Key Responsibilities What your Day-To-Day Looks Like (Position Responsibilities) Support the Program Manager in overall contract execution, operational planning, and performance management. Provide direct oversight of daily IT enduser support operations, including Tier 1 and Tier 2 service desk and desktop support activities. Manage the incident and service request queue within the Governmentapproved IT Service...

Call Center Lead Operator At INflow Federal, your work is more than a job - it’s a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow is where your expertise can truly make a difference. The mission of this program is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year. Role Overview The Call Center Lead Operator serves as a senior member of the call center operations team and provides day-to-day operational support to call center staff. This role assists with coordinating call...

Call Center Supervisor At INflow Federal, your work is more than a job - it’s a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow is where your expertise can truly make a difference. The mission of this program is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year. Role Overview The Call Center Supervisor will oversee the daily operations of a high-volume inbound call center and provide leadership to a team of call center operators. This role is responsible for ensuring...