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Job Title: Collections Specialist (Customer Account Manager) – In Office Company: Lou Bachrodt Auto Group (JD Byrider Franchise) Location: Rockford, IL 61108 (In-Office) Job Type: Full-time Pay: $50,000–$60,000 per year (base + bonus, based on experience and performance) About the Role Lou Bachrodt Auto Group is hiring an in-office Collections Specialist to manage customer accounts, collect payments, and help customers stay on track. This role is for someone who can be firm, fair, and professional while delivering consistent follow-up and accurate documentation. If you’ve worked in collections, auto finance, rent-to-own, buy-here-pay-here, consumer lending, or high-volume account management , we want to talk to you. What You’ll Do Manage a portfolio of customer accounts and follow up on payments Contact customers by phone, text, and email to secure payments and commitments Set and monitor payment arrangements within...