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Technology Support Specialist Cambridge, MA Full time JR101589 The Opportunity Lesley University is seeking a Technology Support Specialist to join the Technology Support Services team. Reporting to the Manager of Technology Support Services, the Specialist provides technical support and assistance to students, faculty, staff, and administrators via phone, video teleconference, email, and chat. This role is responsible for gathering and logging service requests in the ticketing system, defining technical issues, documenting troubleshooting steps, and identifying effective solutions while delivering excellent customer service to the Lesley community. The Technology Support Specialist provides a broad range of support, including: troubleshooting endpoint devices, managing password and WiFi updates, supporting account access, maintaining classroom instructor workstations, and assisting with print systems, audio/visual equipment, and other supported technologies. In this...