5 customer service representative jobs found

Customer Service Representative Location: Framingham, MA Hours: Monday – Friday 8:30am – 5:00pm Position Duties: Manage large amounts of incoming phone calls Assist with generating quotes Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Following up with Customers on quotes and orders Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Qualifications: Reliability Excellent verbal communication skills: Articulate, Clear, Polished Demonstrated confidence in customer-facing roles Strong interpersonal skills...

Clinical Support Representative We have positions in North County, Pittsfield and South County. DEFINITION/PRIMARY FUNCTION This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations. POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.) Experience: One year of administrative experience in a busy office, preferably a physician practice, is...

Financial Clearance Specialist Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: Financial Clearance Specialist ensures all necessary information is proactively obtained and verified for proper financial reimbursement of services provided while maintaining a positive patient experience. Location: 750 W. Center Street, West Bridgewater, MA Department: Financial Clearance...

Senior Claims Representative Location: Westborough, MA Hours: Monday – Friday 8:30am – 5:00pm Position Responsibilities: Progressive experience managing Property and Casualty claims including providing oversight to TPA’s in managing claim investigations, settlements, and litigation discovery responses Perform claim reviews to evaluate quality and adherence to established company standards Identify claims for settlements and adequacy of case reserves; prepare draft settlement requests as assigned Collaborate with HR and Benefits Department’s on return-to-work matters Collaborate with Safety, Legal and other departments on claim-related matters Assist in gathering claims data to report on trends and loss control recommendations Assist in development of claims management procedures Perform other duties or special projects as assigned Must be able to perform the essential functions of...

Program Representative Worcester, MA Pay: $24–$25/hr Schedule: Monday–Friday, 8 AM–5 PM Bilingual (English/Spanish) Preferred, Not Required Job Overview: We are looking for a detail-oriented Program Representative to support clients in federal and state rental assistance programs. This role includes managing a caseload, completing annual reviews, verifying eligibility, and communicating regularly with participants and landlords. Strong organization and customer service skills are essential. Responsibilities: Complete annual re-certifications for clients to ensure continued housing assistance Schedule and conduct client meetings; verify income, assets, and household information Calculate rent and subsidy amounts and enter accurate data into required software Conduct orientations for new program participants Process changes such as income updates, moves, and rent increases Communicate with clients, landlords, and partner agencies...