7 customer service jobs found

Andover, MA $24/hr Schedule: Monday–Friday, 8:15 AM – 4:30 PM About the Role We are seeking a Customer Support Representative to join a Welcome Center team. This role will serve as the first point of contact for customers and agents, providing high-quality support, answering inquiries, and ensuring a positive customer experience. Responsibilities Handle inbound calls and emails from customers and agents Provide Tier 1 support including account questions, portal navigation, and general policy information Accurately document interactions in internal systems Escalate complex issues to appropriate teams when needed Assist with outbound customer communications Maintain knowledge of systems, tools, and services Support team initiatives and process improvements Qualifications 1–3 years of customer service experience (call center or insurance preferred) Strong communication and problem-solving skills Comfortable using multiple systems/CRM...

Clinical Support Representative DEFINITION/PRIMARY FUNCTION This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations. POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.) Experience: One year of administrative experience in a busy office, preferably a physician practice, is required. Medical terminology required....

Clinical Service Representative - Float Temporary Summer position, no weekends; no holidays DEFINITION/PRIMARY FUNCTION The Clinical Support Representative Float is a part of the Berkshire Faculty Services multispecialty physician practice team. He/she is responsible for covering absences of CSR's in the Berkshire Faculty Services practices. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations. POSITION QUALIFICATIONS (Minimum...

Location: Boston, MA (Fully Onsite) Pay: $26–$30/hr Schedule: Monday–Friday, 9:00 AM – 5:00 PM About the Role We are seeking a Collections Specialist for a reputable financial institution. This role will focus on managing delinquent loan accounts, contacting customers, and helping establish repayment solutions. This is a fully onsite role in Boston , easily accessible via public transportation. Key Responsibilities Contact customers regarding delinquent loan and credit card accounts (outbound collections) Monitor and manage delinquent mortgage, equity, and consumer loans Establish repayment plans, settlements, and loan workout solutions Handle customer inquiries professionally and resolve issues efficiently Identify financial hardship cases and gather required documentation Assist with loan modifications, loss mitigation, and foreclosure preparation Ensure compliance with all credit union...

About BizzyCar BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines. We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture....

Hudson, MA Pay: $25 per hour Schedule: Monday–Friday, 8:00 AM–5:00 PM Responsibilities: Handle customer service inquiries (phone/email) Enter and process customer orders Run reports and support inside sales Assist with general office and administrative tasks Qualifications: Customer service and order entry experience preferred Excel knowledge required Manufacturing experience a plus, not required Detail-oriented and able to multitask #toponehire

Collections Specialist Location: Marlborough, MA Hours: Full Time Hours 8:30 – 5:00 Position Duties: Collection calls and/or correspondence to solicit payment on overdue accounts and take all necessary actions to collect. Provides customer service regarding collection issues, processes customer refunds, processes and reviews account adjustments, resolves client discrepancies and short payments. Processes customer credit applications to determine credit worthiness. Responsible for monitoring and maintaining assigned accounts. Includes customer calls, account adjustments, small balance write off. Customer reconciliations and processing credit memos . High volume phone calls to assigned delinquent customers. Manage customers on the On Hold List. Reconcile customer disputes as they pertain to payment of outstanding balances that are due. Internal and External customer...