6 case manager jobs found

Position Title: Help Desk Manager - On Site Postion Location: Granville , OH Pay Range: N/A Application Instructions Please complete the application completely and accurately. Position Description Position Summary The Help Desk Manager will provide day-to-day leadership for the IT Help Desk staff as well as provide hands-on support for our internal customers. They will grow and nurture a culture of ownership, accountability, and follow through to ensure that every customer interaction results in an exceptional service experience. This role will be responsible for creating and maintaining processes, procedures, and documents that allow the Help Desk Team to deliver consistent customer service regardless of the individual that is called upon to provide the service. They will manage the ticketing system queue and will use experience and judgement to help the team prioritize tasks and activities to best support the business. The role will be a key IT partner to the...

Online | Customer Care Coordinator | Entry level Position Overview We are seeking a reliable and service-focused Customer Care Coordinator to support client communications and assist with coordination tasks. This role centers on providing timely support, managing inquiries, and ensuring a smooth and positive experience for clients throughout the process. This is a fully remote position ideal for individuals who are responsive, organized, and enjoy working in a customer-focused environment. Key Responsibilities Serve as a point of contact for client inquiries and support requests Assist with coordinating services, scheduling, and follow-ups Provide clear and professional communication regarding updates and next steps Maintain accurate records of client interactions and requests Monitor tasks and ensure timely responses and resolutions Support a positive and consistent client experience Qualifications Strong communication and interpersonal skills Excellent...

Program Specialist - Allen County Champaign Residential Services Program Specialist Basic Function: As a management staff person and team leader, responsible for the supervision, service coordination and operation of designated programming and services for individuals with DD served by Champaign Residential Services, Inc. Establish, coordinate, and monitor necessary relationships with consumers, parents, staff, professionals, community members, etc., in an effort to foster a spirit of cooperation and willingness to work together for the benefit of the individuals served. Shall have knowledge of and experience with community agencies providing services appropriate for individuals with DD. Ensure that CRSI operates under the current standards and regulations established by DODD Medicaid (Title XIX), and other authorities that may dictate standards of operation including programming, consumer safety, staff training and employment requirements. Program Specialist...

Position Overview: Now Hiring! Inside Sales Representative Location: Columbus, OH 43231 Industry: Legal Services Schedule: Full Time, Exempt Reports to: Firm Director   About Us https://themeadelawgroup.com/   Meade Law Group is a respected law firm in Columbus, OH, providing trusted legal representation in criminal defense and family law. We are committed to delivering exceptional service to our clients and strengthening our presence in the community.   We are seeking an Inside Sales Representative to serve as the first point of contact for prospective clients reaching out to the firm with legal needs. This role is responsible for answering inbound calls and inquiries, qualifying potential clients, gathering key case details, and converting qualified leads into scheduled consultations with attorneys. This is a high-impact, inbound-focused role that directly supports firm revenue by ensuring no qualified leads are missed and...

Overview: Remote Supervisor, Customer Care – Customer Care Contact Center   Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer service to meet or exceed Company goals and Customer Service metrics.   Primary Responsibilities Leads a team that provides customer service to manage inquiries or assistance required concerning merchandise, system support, or sales orders, and problems.   Manages escalated calls from customers as well as provides in-call assistance needed for associates in the center.  Supervises, provides coaching, and engages Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals Coordinates and administers programs designed to develop associates’ skills and abilities to create a customer first environment Supports the implementation of new procedures and/or operational changes to support the Customer Care vision and...

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and...