Mar 24, 2026
$25.00 - $35.00 hourly
Role Overview: As a Customer Support Specialist, you will serve as the primary point of contact for customers, handling inbound calls, support tickets, and inquiries. You will be responsible for troubleshooting technical issues related to our medical imaging software and ensure consistently positive customer experience. This role involves guiding users through our software platforms, resolving technical challenges, and supporting complex workflows. Familiarity with DICOM standards and basic networking concepts is beneficial. Key Responsibilities: Customer Support: Respond promptly and professionally to inbound phone calls and customer inquiries. Ticket Management: Triage, document, prioritize, and escalate support tickets using Zendesk, ensuring timely follow-up and resolution. Technical Assistance: Troubleshoot user issues related to data transfers, network connectivity, and general product use. Product Support: Provide clear guidance on product features, differences,...
Healthmark Group
USA