3 jobs found

The Customer Service Representative works under close supervision to provide customer service to our members for our health, dental, and vision plans by performing the following duties.   Receives telephone inquiries regarding various aspects of the group health, dental, and vision program such as claims, eligibility, and coverage questions. Educate members on plan benefits, coverage limitations, and coinsurance/deductibles/out-of-pocket maximums using plain, clear language. Protect member privacy and comply with HIPAA and company policies to verify caller and ensure proper documentation is on file before releasing protected health information   Maintain accurate record keeping for member providing summary of call, listing any actionable items, creating follow-up tasks when necessary, and indicating resolution of call.     Navigate multiple systems while assisting members to search for information in knowledge base system, claims payor systems, and benefits administration...

Responsible for performing various financial transactions while delivering exceptional customer service, the Customer Service Representative serves as a trusted resource for customer needs. Duties of this position include:  Provide prompt, professional customer service by assisting with account inquiries, service requests and issue resolution.  Greet and assist walk-in customers, vendors and visitors; answer incoming calls and route inquiries to appropriate staff while providing accurate and timely responses.  Maintain, balance, and verify cash drawer within established variance limits. Count, wrap and bag coin as needed.  Identify customers' financial service needs. Recommend relevant products, services and promotional offerings.  Compensation details: 39000-44000 Yearly Salary PI8fb076c8c98e-37641-39612984 Job Requirements A high school diploma or equivalent is required. Previous customer service experience is preferred.,  Additional qualifications of the...

Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs. We are seeking a dedicated and enthusiastic Remote Live Chat Support Specialist to join our Customer Support team. As the first point of contact for our customers, you will play a pivotal role in delivering exceptional service and ensuring customer satisfaction. This...