12 mortgage processor jobs found

Overview: Job Purpose The Client Support Specialist acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support Specialist consistently delivers adequate resolutions in a timely manner, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product. Initiative and participation in major incident bridges and efficient communication with clients.    Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE MT software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned. Maintain Department Standards Drive SLA attainment Strive for first-call resolution, balancing completeness of resolution and quality of service. Maintain case backlog Recognize and respond accordingly to systemic customer-impacting problems. Participate in...

Overview: Job Purpose The Client Support Specialist II serves as a subject-matter expert and product-area specialist, providing advanced support to our customer base on MSP products, services, platform technologies, and workflows. Acting as an escalation point, this role ensures timely and consistent resolution of complex issues, addressing customer questions, concerns, and errors related to their use of MSP. The Specialist will manage, resolve escalated cases, and frequently assist support teams with intricate troubleshooting. Responsibilities also include coaching support specialists on handling escalated interactions, investigating and guiding on Salesforce and ADO tickets, and delivering ongoing training for new hires and existing team members.   Responsibilities Leverage business expertise to assist client facing Client Support team members in the use of MSP, with primary focus on Cash functions  Resolve problems in a timely manner with minimal assistance Recognize...

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry. Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.   ABOUT THE ROLE: The Business Development Representative will support the Sales Team in establishing and maintaining contact between Orion180 Insurance and the agency force for their assigned...

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry. Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.   ABOUT THE ROLE: The Business Development Representative will support the Sales Team in establishing and maintaining contact between Orion180 Insurance and the agency force for their assigned...

Our team is redefining the industry – and creating a culture of excellence. Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success—and we’re proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we’re not just hiring employees—we’re looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we’d love to connect. Summary: We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in...

Job Title: Appointment Setter – Mortgage/Loan Services Location: Remote: South Africa(Eastern Time, Monday – Friday, 9:00 AM – 5:00 PM) About Us: Our Client is a Lending Group is committed to helping clients secure the right mortgage, and lending solutions. We work closely with real estate professionals and potential clients to provide expert guidance and personalized loan options. Position Overview: We are seeking a motivated and detail-oriented Outbound Appointment Setter to join our team. In this role, you will make outbound calls to Realtors and potential clients interested in loan services, with the goal of setting introductory appointments and maintaining strong follow-up communication. Key Responsibilities: Make up to 200 outbound calls per day using the company-provided CRM and contact lists. Use the company-provided script to set appointments with Realtors and potential clients. Conduct morning confirmation calls and texts for scheduled appointments. Follow up...

FHA Mortgage Servicing Representative Employment Type: Full Time , Entry Level Department: Customer Service CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures. - Use your knowledge of mortgage...

FHA Mortgage Servicing Representative FHA Mortgage Servicing Representative Employment Type: Full Time , Entry Level Department: Customer Service CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the governments most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures. - Use...

Overview: Working Hours: 11:00am - 8:00pm ET (10:00am - 7:00pm CT)    Job Purpose ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit ICE.com to learn more.   The Industry Client Support Specialist acts as an Initial and Closing Document specialist relevant to the use and application of ICE Mortgage products and services. The Industry Client Support Specialist delivers complete resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage Technology product.   Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE Mortgage Technology software solutions...

Overview: Working Hours: M-F from 10:30am - 7:00pm CT.    Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions  Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along with...

Overview: Job Purpose   The eCommerce Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  Endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.    May be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.   Products supported include:  Servicing Digital, One Admin (SD), Event Gateway, Client Support website, MWS, Web Direct, iDisburse, Developer Portal, and/or API.   Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers and...

Overview: Job Purpose  The Client Support Specialist (Client Server) II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  The Client Support Specialist (Client Server) II endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.  May be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.   Products supported include:  Director, Passport, Bulk Data Extract (BDE), ICE Business Intelligence, Navigator, Portal, Loan Boarding, Single Sign On (SSO).   Responsibilities Develop and effectively apply learned technical...