May 02, 2026
$22.00 hourly
JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients. *ESSENTIAL DUTIES & RESPONSIBILITIES* *Customer Interaction* * Respond promptly and professionally to inbound calls and other communication channels. * Provide accurate and relevant information to clients regarding products, programs, and services. * Address client inquiries and concerns with a customer-centric approach. *Issue Resolution* * Identify and troubleshoot client issues, escalating them appropriately when necessary. * Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards. * Offer effective and timely solutions to meet client needs. *Product Knowledge* * Maintain a comprehensive understanding of the company's products,...
Outcomes
West Des Moines, IA
Full time