Mar 29, 2026
Member Services Agent Role and Responsibilities The member services agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Confer with customers by telephone to provide information about Rx claims processing. Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Follow-up to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Review Rx insurance policy...
Southern Scripts
Nashville, TN, USA