68 case manager jobs found

Overview:   JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues . Utilize pre-defined call and ticket management procedures to identify , resolve , or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager .  Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical t opics to Tier 1 technicians . Provide onsite technical support to the client when requested by the Client Technology Manager . Responsibilities: ESSENTIAL FUNCTIONS:     Provide troubleshooting and resolution for workstation , server, and communications software and hardware issues   Open, update, track, and close tickets in the ticket management system with minimal...

About RedBlack RedBlack is a leading provider of wealth technology and managed services, empowering financial advisors to scale with confidence and deliver superior outcomes for clients. With its award-winning investment management solutions, RedBlack enables financial advice firms of all sizes to enhance their value, streamline operations, and drive growth. Trusted by the wealth management industry for over 15 years, RedBlack supports more than $900 billion in assets across its platforms.  We value customer focus, craftsmanship, ownership, and teamwork. We care deeply about the quality of what we build, how we work together, and the outcomes we deliver for clients.  About the role The Customer Support Specialist is a key member of the support team responsible for delivering timely, accurate, and empathetic assistance to customers using our fintech SaaS platform. This role is heavily focused on front-line issue resolution, troubleshooting, and maintaining...

Overview: The Desktop Analyst is responsible for deploying and maintaining end user devices and the software installed on them. Troubleshoots software and hardware failures and identifies network problems when related to end user devices. The Desktop Analyst delivers technical support remotely or at the end users’ location. Communicates clearly and interacts with end users in a positive manner. The Desktop Analyst demonstrates excellent customer service performance in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Answer incoming calls to Service Desk, create and update work tickets to support end users with applications, hardware, software, and networking. Troubleshoot hardware, software, and connectivity issues in person and remotely. Resolve and document work performed and solutions in ticketing...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient and orderly registration of...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information. Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems....

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient and orderly registration of...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient and orderly registration of...

Position Title: PSR III - Patient Services Representative - Pulmonology Clinic Department: OUPB Pulmonology Job Description: Job Description The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.  Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.  Provides information about clinic operations   Obtains patient demographics on new patients and updates demographics on established patients.   Assists with answering telephone calls and monitoring the abandon call rate.   Prepares and enters healthcare providers’ templates...

Overview: Join our team as a full-time, Patient Services Representative in Topeka, KS.   Why Join Us?     Thrive in a People-First Environment and Make Healthcare Better   Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.   People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.   Make Healthcare Better: We use advanced technology to support our team and enhance patient care .   Get to Know Your Team:   The University of Kansas Health System St. Francis Campus, a part of a rich legacy of compassionate care since 1909, now offers 378 licensed beds, a history of innovation, and strong community support. Responsibilities: Demonstrates excellent customer service skills by...

Position Title: Patient Services Representative (PSR) - Dermatology Clinic Department: HB Dermatology Clinic Job Description: The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.  Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.  Provides information about clinic operations   Obtains patient demographics on new patients and updates demographics on established patients.   Assists with answering telephone calls and monitoring the abandon call rate.   Prepares and enters healthcare providers’ templates into the EMR....

Position Title: Patient Services Representative (PSR) - Adolescent Medicine Clinic Department: HB Children's Adolescent Clinic Job Description: The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.  Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.  Provides information about clinic operations   Obtains patient demographics on new patients and updates demographics on established patients.   Assists with answering telephone calls and monitoring the abandon call rate.   Prepares and enters healthcare providers’...

Overview: ABOUT CS TRUCK & TRAILER CS Truck & Trailer Repair, operating under Epika Fleet Services, is a Top Workplaces 2025 award-winning commercial fleet maintenance and repair company serving the greater Atlanta and Northwest Georgia markets. We provide comprehensive mechanical repair, mobile service, preventative maintenance, DOT inspections, and full-service paint and body collision repair for heavy-duty trucks and trailers. We are growing fast and looking for driven individuals who want to build a career in a recession-resistant industry. ABOUT THE ROLE The Sales & Service Coordinator is an entry-level position designed for someone who wants to learn the commercial truck and trailer repair industry from the inside out. This role sits at the intersection of sales support, customer communication, and service operations. You will be the first point of contact for many of our customers, helping coordinate service requests, manage inbound inquiries,...

Overview: ABOUT CS TRUCK & TRAILER CS Truck & Trailer Repair, operating under Epika Fleet Services, is a Top Workplaces 2025 award-winning commercial fleet maintenance and repair company serving the greater Atlanta and Northwest Georgia markets. We provide comprehensive mechanical repair, mobile service, preventative maintenance, DOT inspections, and full-service paint and body collision repair for heavy-duty trucks and trailers. We are growing fast and looking for driven individuals who want to build a career in a recession-resistant industry. ABOUT THE ROLE The Sales & Service Coordinator is an entry-level position designed for someone who wants to learn the commercial truck and trailer repair industry from the inside out. This role sits at the intersection of sales support, customer communication, and service operations. You will be the first point of contact for many of our customers, helping coordinate service requests, manage inbound inquiries,...

Overview: Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and providers information to patients to fully utilize and benefit from Carle services both on the telephone and face-to-face and to ensure that needs of patients are met. Checks patients in upon their arrival for scheduled appointments and facilitates up-front collection of co-payments. Responsibilities: Accurately and efficiently completes registration for new and existing patients. Checks patients in upon their arrival for scheduled appointments. Accurately explains and completes registration and admitting forms. Obtains signatures from patients and policyholders. Explains and gets patient signatures for Consents, Assignment of Benefits, ABN's and Notice of Non Coverage forms. Performs tasks...

JOB SUMMARY The Technician - Therapeutic Spa at North Mississippi Health Services is responsible for delivering excellent customer service while performing specialized spa treatments in accordance with established policies and standards. This role involves ensuring client safety and well-being, maintaining accurate documentation, and exhibiting strong interpersonal skills. The technician must possess relevant certifications, demonstrate effective problem-solving abilities, and serve as a professional representative of the Wellness Center, interacting closely with clients and conveying a high level of care and professionalism. JOB FUNCTIONS Customer Service: Ensures excellent customer service; Performs field of expertise in a. professional manner in accordance with the Wellness Center therapeutic. spa policy and the standards set forth by the specified field of expertise certification. Supervision: Responsible for...

Overview: The Call Center Specialist delivers exceptional customer service and builds relationships by handling inbound and/or outbound calls in a timely, professional, and courteous manner to support Covenant HealthCare communication and physician answering services . The Call Center Specialist initiates emergency notification procedures and provides after hour critical issue support by managing communications with key staff in various departments. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Customer Interaction & Support Answer high volume of inbound calls from patients, caregivers, and healthcare providers in a courteous, empathetic manner. Take calls and messages for the IT Helpdesk Bio Med, Endoscopy, Hospital Medicine...

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients. *ESSENTIAL DUTIES & RESPONSIBILITIES* *Customer Interaction* * Respond promptly and professionally to inbound calls and other communication channels. * Provide accurate and relevant information to clients regarding products, programs, and services. * Address client inquiries and concerns with a customer-centric approach. *Issue Resolution* * Identify and troubleshoot client issues, escalating them appropriately when necessary. * Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards. * Offer effective and timely solutions to meet client needs. *Product Knowledge* * Maintain a comprehensive understanding of the company's products,...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions. EEO/AA/Disability/Veteran Responsibilities: 1. Quality 1.1 Achieve and maintain a Department registration...

Description: Job Summary The Patient Access Service Specialist is responsible for delivering exceptional customer service while supporting the daily operations of the Patient Access/Business Office. This role serves as a primary point of contact for patients and caregivers, ensuring accurate registration, efficient workflow, and positive patient experience. Responsibilities Greet patients & caregivers in a professional & courteous manner; collect, verify, & update demographic & insurance information. Accurately enter patient data into the practice management system and ensure completeness of registration. Communicate patient information effectively with clinical and administrative staff to support continuity of care. Collect co-pays, outstanding balances, and payments; provide receipts and required documentation. Address patient questions, concerns, and requests in a timely and service-oriented manner. Schedule appointments, including walk-in...

Overview: Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful and compliant billing submission. Collects patient liability before or at the time of service as defined by the patient's insurance plan. Interact in a customer focused and compassionate manner to ensure patient's needs are met. Responsibilities: Registration and Data Integrity Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy Consistently schedules, registers, and obtains signatures in accordance with compliance regulations Collect accurate, complete and compliant data from patient and or guarantor Follow all policy and procedures related to optimal financial performance Utilize tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility and ensure accuracy Understand and...