26 jobs found in Oviedo, FL

Customer Service Specialist I |  100% In-Office call center environment (Maitland, FL) General Summary The Customer Service Center Specialist I provides support to EMPLOYERS' customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency. Essential Duties and Responsibilities Customer Experience - Call Center Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups. Provide information, answer questions and facilitate resolution to customer inquiries. Provide accurate information to customers in accordance with company policy and department guidelines. Defuse situations through research, customer education, and investigation. Demonstrate listening skills while exhibiting...

Overview: Monday through Friday 8am to 5pm   The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. Responsibilities: Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries. Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management. Takes and accurately records patient payments for balances during check-in or check-out. Accurately schedules patient appointments and...

Overview: Mon - Fri 8:00 AM TO 5:00 PM   The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.    Some travel to other locations may be required based on operational needs. Responsibilities: Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries. Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management. Takes and accurately records patient payments for balances...

Overview: Description :   Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaisonbetween patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patientsentering the department/practice.   Responsibilities: Job Requirement:   Prepares and maintains all clerical aspects of the medical records through established guidelines. Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for...

Overview: Job Duties Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Responsibilities: Essential Functions • Prepares and maintains all clerical aspects of the medical records through established guidelines. • Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned. • Maintains patient scheduling functions, and sets patient appointments through established guidelines. • Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as...

Overview: Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Responsibilities: Prepares and maintains all clerical aspects of the medical records through established guidelines. Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointmentsand up to date information on all established patients across multiple provider specialties as assigned. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contactsto other departments, physicians, patients and other outside organizations as necessary for the departmental/practiceoperations. Keys...

Overview: Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff. Qualifications: Required Education: High School Diploma or GED. Preferred Education: Completion of a Medical Terminology course. Necessary Skills: 1. Must demonstrate effective verbal and written communication skills. 2. Ability to handle stressful situation in a professional and courteous manner. 3. Basic understanding of medical terminology. Required Experience: One to two (1-2) years customer service experience. Preferred Experience: Two (2) years of customer service experience in a health care related industry. Age of Patient Served: All Age Groups.

Overview: Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Responsibilities: Prepares and maintains all clerical aspects of the medicalrecords through established guidelines. Perform accurate registration interview with direct data entryto facilitate full registration for all new patient appointmentsand up to date information on all established patients acrossmultiple provider specialties as assigned. Maintains patient scheduling functions, and sets patientappointments through established guidelines. Receives and directs messages, (electronic, in person andtelephone calls) to the appropriate personnel. Makes contactsto other departments, physicians, patients and other outsideorganizations as necessary for the departmental/practiceoperations. Keys patient...

Overview: Description :   Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaisonbetween patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patientsentering the department/practice. Responsibilities: Job Requirement:   Prepares and maintains all clerical aspects of the medical records through established guidelines. Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned. Maintains patient scheduling functions and sets patient appointments through established guidelines. Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the...

Overview: 9AM - 2PM    Monday - Thursday Whetstone location Every other Saturday Nocatee location   The Care Connect Guest Services Specialist role provides direct support to consumers and patients of the UF Health St. Johns Nocatee Health Village and the St. Augustine Care Connect office. This position will support Nocatee Community Space weekend operations by serving as a resource to connect consumers to the UF Health St. Johns programs and services and will assist in the oversight and booking of the Care Connect Community Space. The Care Connect Guest Services Specialist will have an energetic passion for health and is focused on providing excellent customer service. Responsibilities: Serves as primary UF Health St. Johns staff to support Nocatee Health Village weekend operations. Purchase office supplies and keep storage room stocked and organized. Maintain organizational files and documents. Answer phones and route calls to appropriate persons....

Overview: FTE: 1.0 Mon-Fri - 8:00 am to 5:00 pm Manages high-dollar outpatient service accounts requiring complex authorization, continuous payer monitoring, and coordination across multiple clinical areas. Oversees referral processing, registration, authorization/precertification, financial counseling, and point-of-service collections within Epic. Ensures accurate reimbursement by securing payer approvals, providing clinical information, and maintaining work queues and cash handling responsibilities. Serves as a key financial resource to operational teams, offering guidance for treatment planning and scheduling decisions. Responsibilities: Position Responsibilities Manage high-dollar outpatient service accounts to ensure accurate and timely financial reimbursement. Handle services involving complex procedures that require initial authorization and ongoing monitoring for re-authorization, including Adult and Pediatric Infusion, High-Tech Radiology, Radiation...

Overview: FTE: 1.0 Mon-Fri - 8:00 am to 4:30 pm Remote - Authorized remote work states - FL, GA, MO, PA, NC, SC, TN and TX   Manages high-dollar outpatient service accounts requiring complex authorization, continuous payer monitoring, and coordination across multiple clinical areas. Oversees referral processing, registration, authorization/precertification, financial counseling, and point-of-service collections within Epic. Ensures accurate reimbursement by securing payer approvals, providing clinical information, and maintaining work queues and cash handling responsibilities. Serves as a key financial resource to operational teams, offering guidance for treatment planning and scheduling decisions.   Responsibilities: Position Responsibilities Manage high-dollar outpatient service accounts to ensure accurate and timely financial reimbursement. Handle services involving complex procedures that require initial authorization and ongoing monitoring for...

The TMCS Community Care (TMCSCC) Fatherhood Support Coach plays a central role in recruiting, engaging, and supporting fathers throughout their participation in the iDAD Fatherhood Program. The role is primarily responsible for community outreach, participant engagement and community partnership building. The role is also responsible for delivering direct support, coaching and advocate services to participants in the iDAD Fatherhood program while managing essential program operations. This role includes administrative reporting, community outreach, case management and coordination, and facilitation of the iDAD fatherhood programming. The position will play a key role in engaging fathers, building community partnerships and ensuring quality program delivery. KEY RESPONSIBILITIES & DUTIES Recruitment and Outreach Conduct direct and community-based outreach to identify eligible fathers (with children age 17 or younger) within the service area. Represent the...

At AppWork, we’ve built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so property managers, maintenance teams, and residents can all enjoy a smoother, more connected experience. As a member of the AppWork team, you’ll be helping to build and deliver technology that solves real problems, makes communities run better, and creates happier teams and residents. About the role We’re looking for a Client Success Manager who is passionate about building strong client relationships, has a knack for problem-solving, and thrives in a collaborative environment. The ideal candidate will have on-site property management experience and a solid understanding of multifamily maintenance operations. If you’re a proactive, detail-oriented individual who loves working directly with clients, we’d love to hear from you! What you'll do Onboarding & Implementation: Lead...

Overview: Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module...

Overview: Job Purpose The Client Support Specialist II serves as a subject-matter expert and product-area specialist, providing advanced support to our customer base on MSP products, services, platform technologies, and workflows. Acting as an escalation point, this role ensures timely and consistent resolution of complex issues, addressing customer questions, concerns, and errors related to their use of MSP. The Specialist will manage, resolve escalated cases, and frequently assist support teams with intricate troubleshooting. Responsibilities also include coaching support specialists on handling escalated interactions, investigating and guiding on Salesforce and ADO tickets, and delivering ongoing training for new hires and existing team members.   Responsibilities Leverage business expertise to assist client facing Client Support team members in the use of MSP, with primary focus on Cash functions  Resolve problems in a timely manner with minimal assistance Recognize...

Overview: Working Hours: 11:00am - 8:00pm ET (10:00am - 7:00pm CT)    Job Purpose ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit ICE.com to learn more.   The Industry Client Support Specialist acts as an Initial and Closing Document specialist relevant to the use and application of ICE Mortgage products and services. The Industry Client Support Specialist delivers complete resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage Technology product.   Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE Mortgage Technology software solutions...

Overview: Job Purpose   The eCommerce Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  Endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.    May be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.   Products supported include:  Servicing Digital, One Admin (SD), Event Gateway, Client Support website, MWS, Web Direct, iDisburse, Developer Portal, and/or API.   Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers and...

Overview: Job Purpose The Client Support Specialist acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support Specialist consistently delivers adequate resolutions in a timely manner, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product. Initiative and participation in major incident bridges and efficient communication with clients.    Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE MT software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned. Maintain Department Standards Drive SLA attainment Strive for first-call resolution, balancing completeness of resolution and quality of service. Maintain case backlog Recognize and respond accordingly to systemic customer-impacting problems. Participate in...

Overview: Job Purpose  The Client Support Specialist (Client Server) II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  The Client Support Specialist (Client Server) II endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.  May be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.   Products supported include:  Director, Passport, Bulk Data Extract (BDE), ICE Business Intelligence, Navigator, Portal, Loan Boarding, Single Sign On (SSO).   Responsibilities Develop and effectively apply learned technical...