2 jobs found in Lake City, FL

Overview: Part time 20 hours/week | Variable   The Contact Center Agent position works within a structured environment requiring sharp attention to detail, the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7 high volume operator call center environment. The position will perform a variety of tasks including, intake triage and activating hospital emergency codes and alerts ( Code Blue/SWAT/Stemi Alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures. Qualifications: Minimum Education and Experience Requirements:   High School diploma or equivalent required. One (1) year work experience with computers in a Customer Service Clerical Office is required; may substitute 1-year work experience requirement with AS degree. Strong verbal and written...

Overview: Where exceptional service meets patient care.   The Customer Service Representative performs clerical functions to support the needs of patients, providers, and the organization. Serves as a liaison between patients, clinical support staff, and physicians while ensuring a seamless experience. Provides excellent customer service by welcoming and assisting patients as they enter the department or practice. Responsibilities: Key Responsibilities:   • Greets and assists patients, visitors, and staff in a professional and courteous manner • Performs clerical functions, including scheduling appointments, registering patients, and verifying demographic and insurance information • Serves as a liaison between patients, clinical staff, and providers to ensure effective communication • Answers and directs phone calls, responds to inquiries, and provides accurate information • Maintains patient records and ensures data accuracy within the electronic health record (EHR)...