8 jobs found in Kalamazoo, MI

Help Desk Level 2 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...

Help Desk Level 1 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...

Distribution Customer Service Representative for Central Valley Company - South Fresno, CA This Jobot Consulting Job is hosted by: Sunshine Pennington Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $18 - $20 per hour A bit about us: We are a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally. The Customer Service Representative will need to have attention to detail skills and the ability to learn new processes. This is a temporary to hire opportunity, Monday through Friday, 8 AM - 5 PM with some overtime during peak season. Why join us? Weekly Payroll Processing as a Jobot Consultant Medical, Dental, and Vision Benefits Opportunity for Permanent Placement Mentorship and Growth Job Details Job Details: Are you passionate about customer service and have a knack for problem-solving? Do you have a strong understanding of distribution...

Service Desk Technician I Under general direction, the Service Desk Tech performs a variety of daily PC hardware and software installation and support tasks for local and remote Colleagues. Completes end user device support functions with minimal supervision and elevated proficiency. Creates and completes incident and request tickets, assisting callers with issues, documenting those issues, and re-routing calls and tickets as applicable. Position Qualifications Minimum Education: High School Diploma Preferred Education : Associate degree in a related field (e.g. Information Systems, Information Services, Information Technology, Computer Science, Computer Engineering, Technology Engineering, etc.) – 1-2 years of related experience may be substituted for some or all education. Minimum Experience: One year experience in Information Technology. Preferred Experience: Two years experience in Information Technology; with at least one year of experience...

Distribution Customer Service Representative for Central Valley Company - South Fresno, CA This Jobot Consulting Job is hosted by: Sunshine Pennington Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $18 - $20 per hour A bit about us: We are a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally. The Customer Service Representative will need to have attention to detail skills and the ability to learn new processes. This is a temporary to hire opportunity, Monday through Friday, 8 AM - 5 PM with some overtime during peak season. Why join us? Weekly Payroll Processing as a Jobot Consultant Medical, Dental, and Vision Benefits Opportunity for Permanent Placement Mentorship and Growth Job Details Job Details: Are you passionate about customer service and have a knack for problem-solving? Do you have a strong understanding of distribution...

Help Desk Technician I JOB SUMMARY Under direct supervision of the Director of Information Services the Help Desk Technician serves as the primary person responsible for telephone and email support to users with both hardware and software issues. Facilitate prompt resolution of all support issues and questions. Direct customer problems to the proper Information Services (IS) staff to resolve problems efficiently. Follow up and communicate with customers to ensure closure and customer satisfaction. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIES Provides excellent customer service within established timeline guidelines. Answers the help desk phone, logging calls in the Help Desk Ticketing system in a timely...

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a...

Information Solutions Technician Job Summary: Responsible for ensuring continuity of voice and data services throughout NorthStar Care Community systems. Also responsible for support of the day-to-day operations of the company’s information systems by responding to users’ requests for assistance, installing hardware and software, and performing maintenance and repairs to server, computer, printer, voice, and networking equipment. Essential Functions: Responds to staff and partners through direct and phone requests for technical assistance. Assesses technical barriers or obstacles that are identified by the user. Recommends, coaches, and/or provides assistance and ensures properly functioning equipment and software usage, referring to the appropriate technical resource as needed. Routinely diagnoses hardware and software problems and replaces defective components. Schedules approved software installation/equipment upgrade as requested....