2 jobs found in Kalamazoo, MI

Help Desk Level 2 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...

Help Desk Level 1 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...