1 information technology jobs found in Jacksonville, FL

Overview: Job Purpose The Client Support Specialist II acts as a support resource to our customer base utilizing ICE Mortgage Technology (IMT) products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with IMT product and services within their business.      Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions.   Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month’s tenure in the role while maintaining a satisfactory level of customer satisfaction.   Support and drive service level attainment to departmental standards.   Strive for first-call...