3 jobs found in Gainesville, FL

Overview: The Guest Service Specialist (GSS) under the direction of the Patient Experience Department, functions as a liaison between patients, families, visitors, and staff to facilitate the highest level of patient satisfaction. The GSS creates a positive impression through high quality engagement, assistance, proactive rounding, and customer service recovery. Orients and supports patients/families regarding hospital environment, amenities, and resources.   This position is responsible for providing guests with patient and UF Health information, wayfinding, securing transportation, and knowledge of local lodging and amenities. The GSS supports the lost and found process, provides valet vouchers, and ensures a safe and clean environment. Proactively facilitates communication and problem resolution between unit staff, other departments, and the patient/family. Qualifications: Minimum Education and Experience Requirements: AA degree preferred or 3-years customer service...

Overview: The Guest Service Specialist (GSS) under the direction of the Patient Experience Department, functions as a liaison between patients, families, visitors, and staff to facilitate the highest level of patient satisfaction. The GSS will:   Create a positive impression through high quality engagement, assistance, proactive rounding, and customer service recovery. Orients and supports patients/families regarding hospital environment, amenities, and resources. Support the lost and found process, provides valet vouchers, and ensures a safe and clean environment. Proactively facilitates communication and problem resolution between unit staff, other departments, and the patient/family.   This position is responsible for providing guests with patient and UF Health information, wayfinding, securing transportation, and knowledge of local lodging and amenities. Qualifications: Minimum Education and Experience Requirements: AA degree preferred or 3-years customer service...

Overview: Position Summary: The Patient Access Specialist is responsible for Appointment scheduling for procedures, advanced imaging, and other services as directed. Ensuring the complete and accurate patient demographics, insurance plan details, and benefits information are obtained. The role ensures treatment authorizations are secured in advance while providing excellent customer service to patients.   Responsibilities: Responsibilities: Appointment scheduling for all services lines Gather complete and accurate patient demographic and financial information. Verify and identify insurance plans, obtaining benefit information. Interact with patients and insurance companies by phone and confirm patient arrival times for appointments. Review insurance eligibility information and accurately note co-pay and deductible details on patient accounts. Verify that procedure and diagnosis codes match the ordered tests. Confirm all authorizations by contacting insurance...