1 jobs found in Fairfield, AL

Responsibilities: POSITION SUMMARY & RESPONSIBILITIES:   The Owner Relations Director leads a supervisor and team of call center representatives responsible for managing inquiries from royalty owners, lessors, and partners regarding mineral ownership and disbursements. This role ensures timely, accurate, and professional responses to external stakeholders while maintaining compliance with internal standards and requirements.   Special focus to be placed on:   Team Leadership:  Execute and operate the strategy for daily operations of the Owner Relations team.  Creation and continuous improvement of metrics and expectations for case management, workload balancing, and performance monitoring. Process Management through coaching, training, and development opportunities to team members to ensure high-quality service delivery. Issue Resolution  as the escalation point for complex or sensitive owner issues, including potential litigation or high-risk disputes....