2 healthcare jobs found in Brookline, MA

Technology Support Specialist Service Desk POSITION SUMMARY: The Technology Support Specialist – Service Desk serves as a primary point of contact for IT support requests across the Signature Healthcare organization. This role is responsible for delivering first-level technical support through the Service Desk while ensuring timely, accurate, and customer-focused resolution of incidents and requests. This position is primarily Service Desk–focused, with approximately 80–90% of time dedicated to managing incoming calls and support requests. The role is expected to resolve issues at first contact whenever possible, while maintaining high-quality documentation and communication. In addition to phone-based support, this position performs hands-on technical work including device imaging, hardware repair, and onsite troubleshooting as operational demand allows. The role requires the ability to effectively multitask between managing the support queue and completing...

Keys 2+ years of Clinical Implementation experience in Med Device or Healthcare Proficient in the Microsoft Office Suite for reporting purposes Excellent communication skills The Clinical Practice Consultant is a strategic and hands-on role responsible for driving customer satisfaction and product utility through the development, delivery, and continuous improvement of clinical training programs. This position contributed to the Center of Excellence and delivery of customer-centric training content.  Ensures its effectiveness by incorporating feedback and aligning with evolving clinical protocols as set forth by the Global Clinical Practice Manager. Manage a portfolio of customer accounts and work closely with the Clinical Practice Consultants on the team to ensure the delivery of exceptional onboarding, training, and ongoing clinical support. Plays a key role in enhancing customer lifetime value and satisfaction through...