11 jobs found in Boston, MA

Customer Service Discharge Coordinator The customer service discxharge coordinator coordinates the discharge phone call process and supports the customer service team. An associate''s degree in a healthcare, business, or computer-related field is required; a bachelor''s degree is preferred. Previous computer and customer service experience is required, as is strong technical skills and experience using such computer applications as Microsoft Word and Excel. PIb29a58214c67-37641-31489531

We are seeking a Customer Service Manager for an amazing Manufacturing organization! Very competitive pay, great culture, tons of growth, amazing benefits: 4-5 weeks vacation/sick + holidays, Profit sharing Strong health plans Generous 401K match Tuition reimbursements About the role: This role will manage a team of account managers and work cross departmentally between sales, production, customer service, customers, vendors, quality and other management.   Leading a Customer Service team – motivating, training, answering questions, solving problems to create a collaborative and positive team culture and happy customer. Drive process improvement. Partner with departments to ensure a there is a cohesive business and happy customer. Manage budgets and purchases. What we are seeking: 4-7+ years in customer service  Management of a team of 3+ within Customer service Experience working and...

Customer Service Representative Location: Framingham, MA Hours: Monday – Friday 8:30am – 5:00pm Position Duties: Manage large amounts of incoming phone calls Assist with generating quotes Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Following up with Customers on quotes and orders Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Qualifications: Reliability Excellent verbal communication skills: Articulate, Clear, Polished Demonstrated confidence in customer-facing roles Strong interpersonal skills...

Client Services Coordinator Remote We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment. Responsibilities Assist clients with general questions, planning support, and coordination of booking detailsProvide excellent customer service through email, phone, and messagingSupport clients with organizing trip preferences, dates, and experience optionsHelp gather information needed for itineraries, reservations, and service selectionsMaintain accurate client and booking notes within our systemsCommunicate professionally to ensure a smooth, positive travel-related experienceStay informed about available destinations, suppliers, and service offeringsSupport follow-up, confirmations, and administrative tasksWork collaboratively with the team...

Collections Specialist Lynn, MA (Will take candidates at Woburn location as well) T2P Mon-Fri 8-4:30 $27  Essential Functions: Ability to take notes; update account status and customer information Meet or exceed monthly performance goals, deadlines and objectives Adhere to consumer protection laws and FHC’s standard practices and policies Research and identify issues attributing to account delinquency and resolve them by working with the customer Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis Enlist the efforts of sales and senior management when necessary to accelerate the collection process Review and monitor assigned accounts and all applicable collection reports Respond to customer inquiries, resolve client discrepancies, process and review account adjustments Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment Establish and maintain...

Essential Functions: Ability to take notes; update account status and customer information Meet or exceed monthly performance goals, deadlines and objectives Adhere to consumer protection laws and FHC’s standard practices and policies Research and identify issues attributing to account delinquency and resolve them by working with the customer Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis Enlist the efforts of sales and senior management when necessary to accelerate the collection process Review and monitor assigned accounts and all applicable collection reports Respond to customer inquiries, resolve client discrepancies, process and review account adjustments Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment Establish and maintain...

INSIDE SALES REP ROLE— STARTING SALARY is—- $65K-$70K  Location: Bedford, MA Description:  ——————–  available for proven inside sales (business development) professionals with a demonstrable track record of creating pipeline for enterprise accounts. The ideal candidate has grit, is smart and coachable, and has experience calling into the on-premise IT Data Center. ————-  is in high-growth mode, partnering each field sales rep with an Inside Sales Rep (ISR) in a 2:1 relationship to drive qualified new pipeline opportunities in a defined geographic territory. You’ll benefit from a product that is truly differentiated in the market, a solid value proposition that is relevant, and a robust collection of customer success stories. You’ll be expected to bring your own outbound account penetration experience, territory management capabilities, and prospecting proficiency with data center staff and management. ISRs are responsible for...

IT Senior Technology Support Specialist Are you an experienced IT support professional who thrives in a fast-paced environment where your work truly makes a difference? Signature Healthcare is seeking an IT Senior Technology Support Specialist to join our Desktop Support team and play a key role in keeping critical clinical and business operations running smoothly. In this role, you’ll work across the full spectrum of technical support needs—from everyday end-user issues to more advanced troubleshooting of workstations, mobile devices, printers, and essential hospital and EMR applications. You’ll partner closely with the Helpdesk, Enterprise Technology, and Application teams, stepping in where your expertise is needed most. Your work directly supports patient care by ensuring our technology is reliable and responsive. This position is perfect for someone who loves solving problems of all sizes, enjoys working hands-on with users across the organization, and values being...

Financial Clearance Specialist Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: Financial Clearance Specialist ensures all necessary information is proactively obtained and verified for proper financial reimbursement of services provided while maintaining a positive patient experience. Location: 750 W. Center Street, West Bridgewater, MA Department: Financial Clearance...

Senior Claims Representative Location: Westborough, MA Hours: Monday – Friday 8:30am – 5:00pm Position Responsibilities: Progressive experience managing Property and Casualty claims including providing oversight to TPA’s in managing claim investigations, settlements, and litigation discovery responses Perform claim reviews to evaluate quality and adherence to established company standards Identify claims for settlements and adequacy of case reserves; prepare draft settlement requests as assigned Collaborate with HR and Benefits Department’s on return-to-work matters Collaborate with Safety, Legal and other departments on claim-related matters Assist in gathering claims data to report on trends and loss control recommendations Assist in development of claims management procedures Perform other duties or special projects as assigned Must be able to perform the essential functions of...

Program Representative Worcester, MA Pay: $24–$25/hr Schedule: Monday–Friday, 8 AM–5 PM Bilingual (English/Spanish) Preferred, Not Required Job Overview: We are looking for a detail-oriented Program Representative to support clients in federal and state rental assistance programs. This role includes managing a caseload, completing annual reviews, verifying eligibility, and communicating regularly with participants and landlords. Strong organization and customer service skills are essential. Responsibilities: Complete annual re-certifications for clients to ensure continued housing assistance Schedule and conduct client meetings; verify income, assets, and household information Calculate rent and subsidy amounts and enter accurate data into required software Conduct orientations for new program participants Process changes such as income updates, moves, and rent increases Communicate with clients, landlords, and partner agencies...