3 jobs found in Boston, MA

Job Ref:JR-3339 Location:10 Brookline Place, BROOKLINE, MA 02445 Category:Quality/Risk Management/Patient Safety Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$41,200.00 - $46,500.00 per year Overview The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most...

Job Summary Do you enjoy helping others and delivering great customer service? We’re looking for a friendly and detail-oriented Meal Service Representative to join our team. In this role, you’ll support both patient meal delivery and cafeteria service, helping ensure a safe, respectful, and high-quality dining experience for patients, visitors, and staff. Reporting to the Operations Manager or designee, you’ll play an important role in patient care by delivering meals accurately, maintaining sanitation standards, and creating a positive experience for everyone you serve. What You’ll Do Accurately assemble patient meal trays following dietary guidelines and safety protocols Deliver meals to patients in a courteous and professional manner while following patient identification procedures Respect patient privacy and dignity, including knocking before entering rooms and adhering to confidentiality standards Support cafeteria operations by providing excellent...

  Bilingual Call Center Representative – HYBRID Beverly, MA $21-$23/hr The Role  As a Call Center Representative, you are empowered to deliver a differentiated customer service experience for our U.S. clients and their customers. You will communicate with customers over the phone, chat, and email across all U.S. time zones, with expanded days and hours of operation and multilingual options. You will be responsible for communicating in a friendly and professional manner, leveraging best in class call center tools and practices to answer questions and provide information to resolve accounts and issues. Every day, you’ll work with like-minded colleagues to deliver the best possible experience for our clients and their customers. Skills and Responsibilities Have the understanding that every task is important to our existing client relationships and serve as the foundation for future opportunities. Collaborate cross-functionally with other employees and departments as...