4 jobs found in Boston, MA

Customer Service Discharge Coordinator The customer service discxharge coordinator coordinates the discharge phone call process and supports the customer service team. An associate''s degree in a healthcare, business, or computer-related field is required; a bachelor''s degree is preferred. Previous computer and customer service experience is required, as is strong technical skills and experience using such computer applications as Microsoft Word and Excel. PIb29a58214c67-37641-31489531

Client Services Coordinator Remote We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment. Responsibilities Assist clients with general questions, planning support, and coordination of booking detailsProvide excellent customer service through email, phone, and messagingSupport clients with organizing trip preferences, dates, and experience optionsHelp gather information needed for itineraries, reservations, and service selectionsMaintain accurate client and booking notes within our systemsCommunicate professionally to ensure a smooth, positive travel-related experienceStay informed about available destinations, suppliers, and service offeringsSupport follow-up, confirmations, and administrative tasksWork collaboratively with the team...

Collections Specialist Lynn, MA (Will take candidates at Woburn location as well) T2P Mon-Fri 8-4:30 $27  Essential Functions: Ability to take notes; update account status and customer information Meet or exceed monthly performance goals, deadlines and objectives Adhere to consumer protection laws and FHC’s standard practices and policies Research and identify issues attributing to account delinquency and resolve them by working with the customer Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis Enlist the efforts of sales and senior management when necessary to accelerate the collection process Review and monitor assigned accounts and all applicable collection reports Respond to customer inquiries, resolve client discrepancies, process and review account adjustments Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment Establish and maintain...

Essential Functions: Ability to take notes; update account status and customer information Meet or exceed monthly performance goals, deadlines and objectives Adhere to consumer protection laws and FHC’s standard practices and policies Research and identify issues attributing to account delinquency and resolve them by working with the customer Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis Enlist the efforts of sales and senior management when necessary to accelerate the collection process Review and monitor assigned accounts and all applicable collection reports Respond to customer inquiries, resolve client discrepancies, process and review account adjustments Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment Establish and maintain...