2 jobs found in Valhalla

Access Center Ambassador Job Summary : An Access Center Ambassador acts as the primary point of contact for patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments. This position is crucial for maintaining efficient communication across our physician enterprise to ensure a first call resolution and a positive patient experience. Responsibilities: Answering Phones: Responding to a high volume of calls from patients, insurance companies, and other medical facilities. Must be able to handle 80-100 incoming calls per day. Verifies and updates current patient demographic, financial, clinical and portal access Schedules future appointments based on appointment type, time requirements and provider schedule availability. Respond to patient questions and needs by editing, canceling and rescheduling appointments as necessary and indicated by...

Patient Service Representative Job Summary : A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure. Registers new patients and assists them in completion of necessary forms. Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system. Scans completed forms, identification, and insurance cards into patient documents folder. Schedules future appointments based on procedure type, time requirements, and provider schedules. Answer incoming phone calls and make outbound phone calls,...