1 engineering jobs found in Smithfield

About Acclaro Corporation Acclaro Corporation is seeking a motivated and technically capable Tech Support Specialist to support customer service operations from our headquarters. This on-site role provides first-line technical support to customers, diagnosing issues, resolving basic service needs, and determining when escalating to a Field Service Engineer is required. Reporting to the Field Service Manager, the Tech Support Specialist plays a critical role in improving response time, customer satisfaction, and service efficiency. Responsibilities Serve as the primary point of contact for incoming tech support-related phone calls and emails. Provide remote technical support and troubleshooting for laser systems, sub-systems, and related components. Diagnose basic equipment issues and resolve them without the need for onsite field service when possible. Determine when escalation to a Field Service Engineer is required and coordinate with service...