2 jobs found in Savannah, GA

Customer Service Representative Position Summary The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient’s customer services encounter are met on a continuing basis by performing the duties outlined below. The CSR position is extremely important as being the first point of contact made either personally or by telephone. It is also the last form of contact the patient will have. The CSR will perform routine but varied clerical duties in accordance with the standard procedures of the department. The CSR shall apply knowledge of department policies and procedures in order to maintain and file patient records, prepare forms, verify information, and resolve routine office problems. Education None Required Experience 1 Year medical office or practice - Preferred License...

Customer Service Scheduling Specialist Position Summary Under the direction of the Manager, Physician Central Scheduling and within established organizational and departmental policies and procedures, responsible for performing a variety of support duties requiring a comprehensive understanding of all scheduling procedures as well as medical knowledge sufficient to support the Central Scheduling Department. The Customer Service Scheduling Specialist will practice excellent phone etiquette and maintain open communication with physician offices. Ensures accurate scheduling, re-scheduling and cancellations of patient appointments with the correct provider, resource and practice per protocol with convenience considered for the patients and offices. Accurate basic demographic information will be recorded for patients and verified for appointment reminders and follow up call needs. Follows directions closely and works well with team to meet providers needs...