1 jobs found in Santa Fe

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico. Pay Rate: $21.00 per hour, with weekly pay. Start Date: ASAP End Date: June 30, 2026 Schedule: Monday – Friday; 8:00am – 5:00pm Location: Remote position but the candidate MUST live in New Mexico Introduction & Purpose This Statement of Work (SOW) outlines the responsibilities, deliverables, and terms for a remote helpdesk resource to support the Professional Development Information System (PDIS). The resource will handle initial intake via email and manage all work through FreshService IT Service Management (ITSM). Scope of Work The helpdesk personnel will: Respond to PDIS-related inquiries received via email.Create and manage tickets in FreshService ITSM for all requests.Provide Tier 1 support, including answering general questions, assisting with login issues, password resets,...