2 management jobs found in Phoenix

Office Manager Position Overview The Office Manager serves as the operational leader of the branch office and the General Managers primary execution partner. This role is responsible for ensuring an outstanding customer experience, accurate billing and collections, strong operational coordination, and overall branch efficiency. This is not an administrative support role. The Office Manager plays a direct role in customer retention, financial performance, and operational execution. What Youll Be Responsible For Customer Experience & Retention Manage inbound and outbound customer communication (phone, email, text, portal) during business hours Ensure timely response to customer inquiries and service requests Convert leads into scheduled quotes or services in coordination with branch capacity Address and resolve customer concerns and escalations professionally Document customer interactions and service commitments accurately Escalate retention or...

Inside Sales, Parts Inside Sales, Parts Opportunity Summary: Inside Sales, Parts is responsible for working with customers, in person or on the phone, to sell products or services offered by the company that fills current or future needs and solve customers' problems. Compensation is negotiable based on qualifications. Job Duties: Communicates with the customer, either by phone or in person, to determine the customer's concerns, problems, or needs while maintaining a high degree of professionalism. Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities. Identifies sales opportunities beyond current needs, provides customers with information to make informed decisions including the benefits of the purchase, and obtains customer agreement to proceed with the sale. Uses extensive product knowledge, various computer software programs, and supplier catalogs to identify...