2 jobs found in New Haven

Customer Service Representative – French (Canadian) | Fully Remote Overview: We are seeking a dedicated Customer Service Representative fluent in French (Canadian) to join our fully remote team. In this role, you will respond to a wide range of phone and email inquiries, providing detailed knowledge of insurance and annuity products while representing our fraternal organization with professionalism, courtesy, and positivity. Key Responsibilities: Engage callers, ask probing questions, and analyze concerns to provide accurate responses. Utilize internal systems to access and deliver information on life insurance (old and new), annuities, cash values, taxation, settlement options, and fraternal rules. Follow procedures for the release of policyholder information, assess needs for Home Office support, and escalate requests as appropriate. Review and respond to email inquiries or redirect to the proper department. Serve as a liaison between the...

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information. Directs the work of other staff members throughout the departments in order to facilitate the process and achieve resolution. Must handle an extremely heavy volume of patient calls and analyze third party information and coverage issues in order to resolve patient accounts (i.e. including eligibility periods, coverage information, etc.) provided and determines which of the patient's accounts it applies to. Complies with all HIPPA verification procedures to ensure that you are speaking with...