3 jobs found in Grand Rapids

Help Desk Level 2 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...

Help Desk Level 1 Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.· Technical Support: Resolve issues for clients via phone, in person, or using remote tools.· Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.· Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.· Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.· Ticket Ownership: Manage support tickets...

Distribution Customer Service Representative for Central Valley Company - South Fresno, CA This Jobot Consulting Job is hosted by: Sunshine Pennington Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $18 - $20 per hour A bit about us: We are a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally. The Customer Service Representative will need to have attention to detail skills and the ability to learn new processes. This is a temporary to hire opportunity, Monday through Friday, 8 AM - 5 PM with some overtime during peak season. Why join us? Weekly Payroll Processing as a Jobot Consultant Medical, Dental, and Vision Benefits Opportunity for Permanent Placement Mentorship and Growth Job Details Job Details: Are you passionate about customer service and have a knack for problem-solving? Do you have a strong understanding of distribution...