2 research jobs found in Gaithersburg

Financial Customer Service Representative A well-established benefits administration organization is seeking an Applicant Services Representative to support participants through the application and verification process for pension and benefit programs. This role focuses on delivering accurate, timely, and empathetic service while processing applications, reviewing documentation, and responding to participant inquiries. Key Responsibilities Reviewing and validating documentation required to process benefit applications Processing status requests, benefit applications, and verification requests accurately and efficiently Calculating pension and benefit amounts based on eligibility and service credits Preparing system-generated and template correspondence related to application processing Communicating with participants by phone or written correspondence to clarify application details Researching work history and Social Security documentation when necessary Coordinating with...

Benefits Administrator Overview A well-established organization is seeking Applicant Services Representatives to support retirement benefit application processing and participant services. This role is ideal for professionals with customer service experience in benefits administration, pension services, or financial services operations who enjoy working in a structured environment while providing accurate and timely service. Key Responsibilities Review, validate, and confirm required documentation for retirement benefit applications. Process application status requests, benefit applications, and verification requests accurately and efficiently. Calculate retirement benefit amounts and assist with benefit adjustments when necessary. Communicate with participants via phone or written correspondence to clarify application information. Research employment and benefits records to support application processing. Prepare system-generated or template correspondence...