Apr 08, 2026
JOB TITLE: Customer Service Representative DIVISION: Adult Services DEPARTMENT: Detroit At Work Career Center LOCATION: Northwest Activities Center – 18100 Meyers Rd. Detroit, MI 48235 REPORTS TO: Career Center Services Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 3/30/2026 JOB SUMMARY: Serves as the first point of contact for customers. Also, assists in the Resource Room and with office support functions. ESSENTIAL DUTIES & RESPONSIBILITIES: Answers telephones in a courteous manner and directs the caller to the appropriate staff person. Monitors activity in front lobby, greets customers, provides relevant program information, and refers to appropriate staff person for assistance.Provides objective initial assessment customer’s first contact with the Detroit At Work Career Center.Provides orientation to customers on Career Center services. Assist customers in the Resource Room with general job...
SER Metro-Detroit
Detroit, MI, USA