Apr 17, 2026
What You'll Do:
We’re looking for a Customer Experience Licensed Specialist 1 to join our Mutual Funds team! In this role, you’ll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationships across our organization. Educate clients by answering inbound phone inquiries about general product knowledge and maintenance of accounts Respond and anticipate the customer's needs on multiple products or processes while using and navigating several systems and web applications Build customer relationships by handling/resolving requests real-time, providing accurate information, anticipating future concerns and communicating next steps Identify innovative solutions to improve the customer experience and identify voice of the customer opportunities for the enterprise This role will offer you the opportunity to work closely with Principal’s customers, solving problems, resolving issues, and...
Principal Financial Group
Des Moines, IA